Articles
Each article has a byline, publication and update dates, a sources list with URLs, and at least one original diagram, table or calculation. They are written to be checked, not skimmed.
- 2026-09-14 · updated 2026-09-14 · 9 min · Evert Vorster
Anatomy of a WhatsApp booking agent for a Harare clinic
What is actually inside the agent in our demo: five tools, one policy, a confirmation gate, and about two and a half US cents of model tokens per booked appointment.
- 2026-09-14 · updated 2026-09-14 · 9 min · Evert Vorster
AI agents and Zimbabwe's Cyber and Data Protection Act
The Act does not mention agents, but it decides how much autonomy you can give one. Every obligation, mapped to a design decision in the orchestrator, the tools or the audit log.
- 2026-09-14 · updated 2026-09-14 · 10 min · Evert Vorster
Evaluating agents before you trust them with customers
The evaluation we run before any agent talks to a customer: a 60-conversation golden set, five scores, and thresholds that decide launch. With a worked scorecard for a booking agent.
- 2026-09-14 · updated 2026-09-14 · 8 min · Evert Vorster
When an agent is the wrong tool
Seven situations in which we tell prospective clients not to build an agent — and what to build instead. Includes the connectivity, affordability and law reasons specific to Zimbabwe.